Where to Find the Product Code and Serial Number for Intel® Data Center Blocks (Intel® DCB) Server Systems

Documentation

Product Codes & Spare Parts

000008556

05/01/2020

Intel customer support (ICS) agents need the system product code and serial number in order to provide service. The Intel® Data Center Blocks (Intel® DCB) Product Code and Serial Number are available on a sticker on the outside of the chassis. The sticker typically has two barcodes at the top. Above the first barcode is the product code while the system serial number is above the second barcode. See the photo below as an example.

Image indicating where to find the product code on the outside of the chassis.

 

Other methods in extracting the Intel® Data Center Blocks (Intel® DCB) Product Code and Serial Number

  1. Use the Sysinfo Utility via UEFI.
    • a. Download the latest Sysinfo Utility,
    • b. Boot the system to UEFI by pressing <F6> and choosing EFI Shell.
    • c. Copy the uncompressed zip file into local directory on your server, for example, FS0:\sysinfo.
    • d. Go to UEFI folder.
    • e. Run the sysinfo.efi. This creates two log files in the directory \Logfiles (sysinfo_log.txt, PCI_log.txt).
    • f. Open the sysinfo_log.txt using a text viewer app.

    The information is located in the Type 1, Type 2, Type 3 section that is shown in the example below:
    -------------------------------------------
    SMBIOS Type 1, Type 2, Type 3
    -------------------------------------------
    System Information (Type 1)
    Manufacturer : Intel Corporation
    ProductName : S2600WFT
    Version Number : LWF2224IR515000
    Serial Number : JKFxxxx00016

    Board Information (Type 2)
    Manufacturer : Intel Corporation
    ProductName : S2600WFT
    Version Number : H48104-851
    Serial Number : BQWFxxxx0365

  2. Using the IPMI utility in the Operating System or remotely
    Note IPMI packages will need to be installed and enabled prior to using the command below.

    Local IPMI command

    #ipmitool fru print
    This command is much less verbose, and it includes serial number and asset tag.

    From remote host
    # ipmitool -I lanplus -U <YOUR BMC ADMIN USER> -P <BMC PASSWORD -H <IP of TARGET MACHINE> fru print
    This command is the same as above, but you need to know the IP Address of the target system.

  3. Using the BMC web console, can be accessed remotely for as long as the BMC IP Address was configured or known and user was enabled in the BIOS

    Once accessed, go to System tab->FRU Information.

Related topics
Intel® Server Products Part Number or Serial Number Finder
Intel® DCB Warranty and Support Product Brief
Intel® Data Center Blocks Support Page